Delivery & Shipping

• Our estimated delivery times are:
  • Sweden: 3-7 working days
  • Scandinavia and EU: 5-10 working days
  • USA, Canada and Australia: 7-14 working days
• The cost for shipping is 39 SEK within Sweden
• The cost for shipping is 130 SEK within Europe
• The cost for shipping is 200 SEK to Norway
• For return or cancellation, the customer is responsible for the cost of shipping
• If the items you order is defective. The claims is free of charge
• We reserve the right to extend the delivery time due to customs

Returns And Exchanges

• According to the Distance and Home Sales Contracts Act (2005: 59), you as a customer have a right of withdrawal for 14 days after receipt of the goods
• In case of dispute, we promise to comply with the recommendations of the Swedish Complaints Board
• Goods returned must be unused and in original packaging
• Within 14 days of receipt of the goods, we will refund the product value
• Please use the return form that you received together with the package
• Returns are sent together with name, order number and reason for the return
• For return or cancellation, the customer is responsible for the cost of shipping (59 SEK)
• Exchanges are free of charge.
• If you want to return the coffee calendar, the transparent stickers must be unbroken and it must be in its original packaging
• The goods are returned to the following address:
  
  HAYANA
  C/O NTG Logistics AB
  Segloravägen 6
  Port A9-A11
  504 44 Borås, Sverige
  
  

For more information, please read our Terms & Conditions.