Terms & Conditions

COMPANY INFORMATION

The content of this webshop are provided, updated and managed by the following company:
HAYANA powered by HUBSO AB
Organization Number: 559098-2814
E-mail address: info@hubso.com


CONDITIONS

  • In case of dispute, we promise to comply with the recommendations of the Swedish Complaints Board.


DELIVERY AND SHIPPING COSTS

  • Our estimated delivery times are:
    • Sweden: 5-9 working days
    • Scandinavia and EU: 7-12 working days
    • USA, Canada and Australia: 9-16 working days
  • The cost for shipping is 39 SEK within Sweden.
  • The cost for shipping is 130 SEK within Europe.
  • The cost for shipping is 200 SEK within Norway.
  • For returns or cancellations, the customer is responsible for the cost of shipping.
  • If the items you order is defective the claim is free of charge.
  • We reserve the right to extend the delivery time due to customs.


ALTERNATIVE ADDRESS OF DELIVERY

  • In order to get delivery to another address, it makes a lot easier for us if you indicate it at the check out.
  • Klarna's terms (only when paid with Klarna Invoice or Account) require us to deliver the order to an address on which you are registered.


DELIVERY TO MINORS

  • Without permission from legal guardian, we do not deliver to persons under the age of 18.


PAYMENT

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.

  • Pay in [14] days: The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here: UnitedKingdom, Germany, Sweden, Norway, Denmark, Finland, Austria and the Netherlands.
  • Slice it: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding - Slice It including terms and conditions and Standard European Consumer Credit Information you can find here for the markets where this payment method is available: Austria, the United Kingdom, Germany, Sweden, Norway, Denmark and Finland.
  • Direct banking: Available in Germany, Austria and the Netherlands. Your account will be debited directly after placement of your order.
  • Direct Debit: Available in Germany, Sweden, Austria and the Netherlands. Your account will be debited after shipment of the goods or tickets/ availability date of the service ​or in case of a subscription in accordance with the timelines communicate​d. You will be notified about the date(s) by email.
  • Card Payments: Available in Germany. The amount will be reserved on your card and will be debited after shipment of the goods or tickets/ availability date of the service. In case of a subscription the amount will be debited in accordance with the timelines communicate​d.

The payment methods Pay in [14] days, Slice It and direct debit are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.


RETURN POLICY

  • According to the Distance and Home Sales Contracts Act (2005: 59), you as a customer have a right of withdrawal for 14 days after receipt of the goods.
  • In case of dispute, we promise to comply with the recommendations of the Swedish Complaints Board.
  • Goods returned must be unused and in original packaging.
  • In order to return skins they must be sent back in original packaging and be unused.
  • Within 14 days of receipt of the goods, we will refund the product value.
  • Please use the return form that you received together with the package.
  • Returns are sent together with name, order number and reason for the return.
  • For return or cancellation, the customer is responsible for the cost of shipping. (59 SEK)
  • Exchanges are free of charge.
  • If you want to return the coffee calendar, the transparent stickers must be unbroken and it must be in its original packaging.
  • The goods are returned to the following address:
    HAYANA
    C/O Postpac AB
    Maskingatan 6
    274 30 Skurup, Sverige


COMPLAINTS

  • You as a customer have the right to claim a product if its characteristics differ from what we promised.
  • For all and any complaints, please contact us at info@hayana.se.
  • Three years' right of complaint is in accordance with the Consumer Buying Act.
  • The consumer is compensated for any shipping costs incurred in connection with the complaint.
  • The complaint is returned to the following address:
    HAYANA
    C/O Postpac AB
    Maskingatan 6
    274 30 Skurup, Sverige


CONTACT

For any inquiries of any sort please contact us at info@hayana.se.


PERSONAL DATA

  • By signing up, you agree that we store and use your personal information in Hubso to meet your expectations regarding delivery, delivery information and customer service.
  • No personal data will be disclosed to third parties, except in cases where the registration takes place in partnership with third parties.
  • According to GDPR, you are entitled to
  • 1. Get the information we've saved about you
    2. Get your stored data deleted. If you ask us to delete your data, you must ensure that you store all the information you need to handle any future warranty issues.
    3. If you want to delete your information, please contact us at info@hayana.se
  • To read more about what information we keep and why. Please read our PRIVACY POLICY